CONTACT US – SUPPORT TICKET

 

If you have any questions or need to reach us, please SIGN IN / LOGIN to your account and click on + NEW TICKET below to open a Support Ticket.

Please read our FREQUENTLY ASKED QUESTIONS (FAQ) section below before opening a support ticket. Thank you!

Please read our FAQ before creating a New Support Ticket. Thank you!

FREQUENTLY ASKED QUESTIONS (FAQ)

REFERRALS – SUPER REWARDS

1. SHARE your unique Cerebralprime.com link with your friends via text message, email or social media.
Your unique referral link is in the tab – REFERRAL LINK

2. With your unique link, your friends will receive 20% discount off their first order.
You can track this with the tabs – TRAFFIC LOG and REFERRALS HISTORY

3. You will get 20% of their first order in store credit πŸ™‚ (up to $20 per referral).
Use the tab – WALLET to move your referral earnings to store credit.

Example: A friend clicks on your link to buy $120 worth of product for their first order.

They save $24 and pay $96 ($120 x 20% discount = $24 savings).

You will receive $19.20 in store credit ($96 x 20% = $19.20).

After you have created an account and made a purchase, you will have access to the Referrals – Super Rewards Program via a link/tab in My Account.

To access this link, hover over the MY ACCOUNT tab in the top right corner. Then click on REFERRALS – SUPER REWARDS!!! tab, which will take you to your Referrals dashboard.

In Referrals Dashboard, click REFERRAL LINK to access your Unique Referral Link that you can send to your friends via text message, email, or social media.

If they click on your Unique Referral Link and place their first order with us, then they will receive 15% off their first order, and you will get 15% of their first order in store credit.

Example: A friend clicks on your link to buy $120 worth of product for their first order.

They save $24 and pay $96 ($120 x 20% discount = $24 savings).

You will receive $19.20 in store credit ($96 x 20% = $19.20).

Make sure you login to your account.

Click on MY ACCOUNT and REFERRALS – SUPER REWARDS!!! tab, which will take you to the Referrals Dashboard.

In Referrals Dashboard, click on the REFERRAL LINK tab, then click on COPY LINK.

Click on the icon: SMS (for text message)

Choose the person/contact you want to send the text message to. Then PASTE the link into the text message.

Happy SHARING!!!

Happy REFERRALS!!! πŸ™‚

You can also send your Unique Referral Link through email and social media.

Make sure you login to your account.

Click on MY ACCOUNT and REFERRALS – SUPER REWARDS!!! tab, which will take you to the Referrals Dashboard.

In Referrals Dashboard, click on the REFERRAL LINK tab, then click on COPY LINK.

Click on the icon: Email

After “Here’s the link:” – PASTE the link there.

Happy SHARING!!!

Happy REFERRALS!!! πŸ™‚

You can also send your Unique Referral Link through text message and social media.

Make sure you login to your account.

Click on MY ACCOUNT and REFERRALS – SUPER REWARDS!!! tab, which will take you to the Referrals Dashboard.

In Referrals Dashboard, click on the TRAFFIC LOG tab to see a log of when people clicked on your link. (If you are using a mobile phone, then turn the phone sideways for easier viewing of the data.)

Converted NO = someone clicked on the link but did not make a purchase yet

Converted YES = someone clicked on the link and made a purchase

HINT: Turn phone sideways for easier viewing and more complete tracking data. Turn phone sideways for easier viewing of this video too.

Happy SHARING!! Happy REFERRALS!! πŸ™‚

Make sure you login to your account.

Click on MY ACCOUNT and REFERRALS – SUPER REWARDS!!! tab, which will take you to the Referrals Dashboard.

In Referrals Dashboard, click on the REFERRALS HISTORY tab to see a log of your referral earnings history (If you are using a mobile phone, then turn the phone sideways for easier viewing of the data.)

Status UNVERIFIED = payment and shipping are still pending; this amount will not show up in WALLET until STATUS is VERIFIED

Status VERIFIED = payment and shipping are being processed; this Referral Earnings amount also appears in WALLET in the green box (Wallet Credit based on Verified Earnings)

Status REFUSED = no credit is given due to a variety of possible reasons such as: payment did not completely process and there was an error in the credit card or payment method, customer cancelled order, customer returned order, or other reasons stated in our Terms and Conditions

HINT: Turn phone sideways for easier viewing and more complete tracking data. Turn phone sideways for easier viewing of this video too.

Happy SHARING!! Happy REFERRALS!! πŸ™‚

Make sure you login to your account.

Click on MY ACCOUNT and REFERRALS – SUPER REWARDS!!! tab, which will take you to the Referrals Dashboard.

In Referrals Dashboard, click on the WALLET tab, and then click on CREATE A NEW STORE CREDIT.

You can select as many referrals earnings as you want for the store credit coupon, and then click on GENERATE A STORE CREDIT COUPON.

Your Store Credit Coupon(s) will show up at CART/CHECKOUT and in MY ACCOUNT – COUPONS.

Happy SHARING!! Happy REFERRALS!! πŸ™‚

After adding at least one product to your CART, the Store Credit Coupon(s) will appear in the CART.

Go to CART and you can click on the Store Credit Coupon(s) to apply them.

If you want to undo and not apply the Store Credit Coupon, then click REMOVE next to the Store Credit Coupon under SUBTOTAL.

No, your Store Credit Coupons will not expire.

 


There is no limit to how many friends/people you can refer with your unique referral link, so you can refer to as many friends/people as you want.

No, we keep personal information strictly confidential as stated in our Terms and Conditions and Privacy Policy. The Referrer does not see any personal data such as name, email, address in the Referrals History.

MY ACCOUNT

1. Click on/hover over MY ACCOUNT on the top of the page

2. Click on ACCOUNT DETAILS

3. Here, you can change your email address and password as well

1. Click on/hover over MY ACCOUNT on the top of the page

2. Click on ADDRESSES

3. Here, you can EDIT your Billing Address and Shipping Address

Click on LOGIN, then click on LOST YOUR PASSWORD. Type in your email address to receive an email to help with resetting your password.

Note: Be sure to make your new password strong otherwise our system will reject it. A strong password contains a combination of uppercase letters, lowercase letters, numbers, and special characters (#, $, %, etc…).

PRODUCT INFORMATION

Our products are Made in the USA from domestic and international ingredients.

Cerebral PRIME and Cerebral SLEEP proprietary formulas contain powerful β€œneuroprotective” brain nutrients and antioxidants that improve brain health and increase both mental and physical performance. Cerebral PRIME and Cerebral SLEEP work synergistically to complement each other with improving performance and brain health. So of course, we recommend using both Cerebral PRIME and Cerebral SLEEP.

Upon waking up and during the day, use Cerebral PRIME for enhanced focus, energy, motivation, endurance, and increased mental and physical performance.

Before going to sleep, use Cerebral SLEEP for enhanced REM and Deep Sleep. Sleep deeper, sleep better, sleep healthier and get more out of your sleep.

No, unlike many sleep aids out there in the market, our Cerebral SLEEP does not contain melatonin.

Thus, unlike many other sleep aids, our product would not adversely affect the natural melatonin production of your body.

 

ORDERS

First, please check all email folders, especially the spam folder. The email should be from Cerebral PRIME (support@cerebralprime.com).

If it is still not found, then please do not hesitate to contact us by going to SUPPORT TICKET and creating a NEW TICKET or email us at support@cerebralprime.com.

 

For regular orders:
LOGIN – MY ACCOUNT – ORDERS – VIEW

For Subscription orders:
LOGIN – MY ACCOUNT – SUBSCRIPTIONS – VIEW

 

In order to cancel your order, you need to reach us before the order is shipped out. You can contact us by going to SUPPORT TICKET and creating a NEW TICKET or email us at support@cerebralprime.com.

Once the order is shipped out, there is no way to cancel it, and you will have to follow the directions in our RETURN POLICY.

 

Yes, depending on the country it is being shipped to, you are responsible for paying duty fees if there is any.

 

SUBSCRIPTIONS

1. Click on/hover over MY ACCOUNT on the top of the page

2. Click on SUBSCRIPTIONS

3. Here, you can see all your subscriptions.

 

LOGIN – MY ACCOUNT – SUBSCRIPTIONS – VIEW

Your choices:

Auto-Renew (On/Off) – ON to continue renewing subscription, OFF to disable auto-renew subscription

CANCEL – to cancel your subscription

CHANGE ADDRESS – to change the address of the subscription

CHANGE PAYMENT – to change the payment method to a different credit card/Paypal

RENEW NOW – to process the next payment date now

 

LOGIN – MY ACCOUNT – SUBSCRIPTIONS – VIEW

Then:

CHANGE PAYMENT – to change the payment method to a different credit card/Paypal

 

You will have to go into your subscription order and cancel it. Then you can place a new subscription order with the renewal frequency of your choice.

LOGIN – MY ACCOUNT – SUBSCRIPTIONS – CANCEL

(to cancel)

Then place a new Subscription Order

 

1. Click on/hover over MY ACCOUNT on the top of the page

2. Click on SUBSCRIPTIONS, then click on Order Number or VIEW

3. There, you can CANCEL your Subscription

4. If you would like to resubscribe, then click on RESUBSCRIBE

 

Yes, but you will first have to cancel both Subscriptions. Then re-order both Subscriptions in one order and make sure the renewal frequency of both Subscriptions are the same.

 

SHIPPING

For regular orders:
LOGIN – MY ACCOUNT – ORDERS – VIEW – TRACK

Click on TRACK

For Subscription orders:
LOGIN – MY ACCOUNT – SUBSCRIPTIONS – VIEW – TRACK

Click on TRACK

 

Track your order to see the status of your package.

For regular orders:
LOGIN – MY ACCOUNT – ORDERS – VIEW – TRACK

Click on TRACK

For Subscription orders:
LOGIN – MY ACCOUNT – SUBSCRIPTIONS – VIEW – TRACK

Click on TRACK

 

RETURNS

Here is our RETURN POLICY. It is also located at the bottom of the webpage.

 

After we process the return, it can take 3-5 business days for the amount to get posted with your credit card company.

 

CORONAVIRUS – COVID-19

We wear gloves and masks when handling product and packaging.

We also sanitize our workplace and take appropriate measures to safeguard the health and safety of our associates and customers.

 

We donate both of our products, Cerebral PRIME and Cerebral SLEEP, to many First Responders. It’s the least we can do, since they are at the front line helping others.

Cerebral SLEEP enhances REM sleep and Deep sleep so that they can get more out of sleep. While they sleep, the body heals, recovers, recharges, and replenishes, while the brain consolidates memory and is being rejuvenated. With Cerebral SLEEP, they’ll wake up feeling refreshed and ready for the day. Cerebral SLEEP lays an essential foundation on which Cerebral PRIME builds upon.

Cerebral PRIME increases daytime performance by enhancing motivation, focus, energy, memory, mood, creativity, endurance, and anti-fatigue. Cerebral PRIME enhances neurotransmitters which improve cognitive function, data processing, mental speed, and physical reaction time.

By helping them, then in a certain indirect way, we’re also helping the ones they care for and assist.

 

You are more than welcome to purchase our products and give/donate them to First Responders as well. They certainly can benefit from our products and they will surely appreciate your act of kindness and generosity.

 

After reading the FREQUENTLY ASKED QUESTIONS (FAQ), if you still want to reach us, then please SIGN IN / LOGIN and create a NEW TICKET.
Otherwise, you can contact us at support@cerebralprime.com.
You can also write to us at:
PMB Research
2601 Blanding Ave #C113
Alameda, CA 94501

Thank you!